Refund policy
At TerraMuse, every piece is thoughtfully designed and carefully checked before dispatch.
We offer exchanges on eligible products.
Refunds are provided only in specific cases, as mentioned below.
✅ Exchange Policy
You may request an exchange within 7 days of delivery.
To be eligible for an exchange:
The product must be unused, unwashed and unworn.
All original tags must be intact.
The product must be returned in its original condition and packaging.
Exchanges are applicable for:
size issues
fit related concerns
style preference (subject to availability)
💳 Refund Policy
Refunds are applicable only in the following cases:
the product received is damaged
the product received is defective
an incorrect product has been delivered
Refunds are not applicable for:
size or fit related issues
change of mind after delivery
❌ Non-returnable / Non-exchangeable items
Products purchased during sales or special offers
Customized or altered products (if applicable)
📩 How to request an exchange or refund
Please email us at
info.terramuse@gmail.com
with:
your order number
clear images (in case of damage, defect or wrong product)
the reason for your request
Our team will guide you through the next steps.
⚠️ Important Note
TerraMuse reserves the right to approve or reject any exchange or refund request if the returned product does not meet the conditions mentioned above.